Fulltime (Junior) Client Support Manager

Fulltime (Junior) Client Support Manager

Near Amsterdam
Newly founded and soon-to-be-launched digital artist engagement platform is seeking a (Junior) Client Support Manager for their Amsterdam based office. They are a young and ambitious Fin-Tech company that services and empowers musicians, and the next generation’s content creators.
 
Your responsibilities:
In this role, you will be working with content management systems on a daily basis, you will be responsible for client facing support as well as digital rights management support with our technical distribution partner. It is important that you have prior experience with both at a previous job.

Your tasks will be:
  • Manage and maintain the company's customer support enquiries
  • Manage copyright systems and claims
  • Work with other support teams and stakeholders across the business of digital distribution
  • Refine digital rights management processes and working policies
  • Strive to excellence in customer support
  • Stay up to date on all relevant developments around digital metadata standards, digital distribution requirements, music copyright and general DSP developments.
Qualifications and requirements:
  • HBO (higher education) or college degree
  • Fluent in English and Dutch both in writing and spoken word
  • 3 + years working in client support or customer service in the music industry
  • Experience with content management systems such as YouTube, Facebook, and other leading UCG platforms
  • Experience with digital supply chain of music
  • A fundamental understanding of and experience with music metadata
  • A proven track record of excellence in client support and relationship management
  • Excellent verbal and written communication skills in the English and Dutch language
  • Analytical mindset with excellent attention to detail
  • Youtube certification is desirable.
What’s in it for you:
  • A fair and transparent business model and company structure
  • Varied and autonomes tasks and flexible working time models in a comfortable and pleasant working atmosphere
  • A fun and respectful but very ambitious team with passion for music
  • A competitive salary
  • Opportunity to grow with the company as the team expands.
Is this your next dreamjob? Then apply via your profile or send your motivational letter and resume to Tom Oudshoorn at Tom@Born4Jobs.nl.
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